Refund Policy

1. Refund policy at a glance

• Change of mind? We do not offer refunds because you decided not to use Pro, did not like a voice, or expected different results from AI attribution or audio quality.
• Billing mistake? Contact us — duplicate charges, charges after you canceled renewal, or Pro not activated after a successful payment will be corrected, usually with a full refund.
• Cancel anytime. Cancellation stops future renewals. You keep Pro access through the end of the period you already paid for. We do not refund unused days or months on a canceled subscription.
• Annual plans. No partial cash refunds if you cancel mid-year. Access continues until the annual term ends.
• Law may override this policy. Where consumer protection law requires a refund or withdrawal right, we will comply.

2. Pro plans and what you receive

ImmersivePage Pro is a paid subscription that unlocks hosted and premium voice features, including:

• Hosted Azure Neural voices — high-quality cloud speech synthesis billed to us and subject to a monthly character allowance per subscriber (see the Voices step in the app for your current usage).
• Premium external voice integrations — ability to connect your own ElevenLabs or Fish Audio API keys (usage on those services is billed separately by the provider, not by ImmersivePage).

Current standard pricing (USD, before applicable tax):

• Monthly: $14.99 per month, billed in advance.
• Annual: $149 per year, billed in advance (equivalent to two months free versus monthly billing).

Prices shown at Stripe Checkout at the time of purchase govern if they differ from the figures above. Smart cast detection and offline/free voice engines remain available on the Free plan.

3. Subscriptions are generally non-refundable

Except as described in section 4 or as required by applicable law, all Pro subscription fees are final and non-refundable, including:

• Monthly or annual subscription charges, in whole or in part.
• Fees for periods during which you did not log in or did not use hosted Azure voices.
• Dissatisfaction with voice quality, cast attribution accuracy, processing speed, or feature availability — provided the Service was delivered and accessible.
• Exhaustion of your monthly hosted Azure character allowance before the end of a billing period (this is a documented usage limit, not a service outage).
• Charges for third-party services you enable with your own API keys (Google, OpenAI, ElevenLabs, Fish Audio, or LLM providers).

Completing a purchase through Stripe Checkout constitutes your acknowledgment that you have read this Refund Policy and our Terms of Service.

4. When we will issue a refund

We may issue a full or partial refund at our discretion, or as required by law, in situations such as:

• Duplicate charge — you were billed twice for the same subscription period.
• Billing after cancellation — we charged you for a renewal after you had already canceled through account settings or the Stripe Customer Portal (once available).
• Pro not provisioned — payment succeeded but your account did not receive Pro access within a reasonable time and we cannot resolve it promptly.
• Unauthorized charge — you did not authorize the transaction and we verify the claim (you may still need to work with your bank; see section 7).
• Extended outage — a material, prolonged failure of the hosted Service that prevents meaningful use of paid Pro features, and we cannot restore access or provide a service credit.

Refund requests must be submitted within 30 days of the charge in question. We typically process approved refunds to the original payment method within 5–10 business days; your bank may take longer to post the credit.

5. Cancellation (not the same as a refund)

You may cancel Pro at any time from your account settings (or the Stripe Customer Portal when enabled). Cancellation:

• Stops automatic renewal at the end of the current paid period.
• Does not entitle you to a refund for the current month or year already paid.
• Leaves Pro features active until the end of that paid period, after which your account reverts to the Free plan.

If you cancel an annual plan three months in, you retain Pro for the remaining nine months; we do not refund the unused portion in cash.

6. Service provided "as is"

ImmersivePage is provided "as is" and "as available." We do not guarantee uninterrupted service, perfect AI cast attribution, or that generated audio will meet your creative expectations. Your decision to subscribe assumes the risk that the Service may not suit your particular manuscript, workflow, or quality bar.

That "as is" provision does not eliminate mandatory refund rights where local law requires them. It explains why we do not offer satisfaction-based refunds in the ordinary course. See section 13 of our Terms of Service — Disclaimers and section 14 — Limitation of liability.

7. Chargebacks and payment disputes

If you dispute a charge with your bank or card issuer instead of contacting us first, the bank may reverse the payment ("chargeback"). Chargebacks may result in:

• Immediate suspension of Pro access pending investigation.
• Stripe dispute fees assessed to us.
• Account termination for abusive or repeated disputes.

Please email billing@nightstandlabs.com before initiating a chargeback. Most billing issues are resolved faster and more cheaply by working with us directly.

8. Rights required by law

Nothing in this policy limits rights you cannot waive under applicable consumer protection law. For example:

• European Union / UK consumers may have a statutory right to withdraw from certain distance contracts within 14 days, subject to exceptions once digital content delivery has begun with your express consent. If you ask us to begin Pro service immediately at checkout, you may lose the right to withdraw once hosted features are activated.
• Other jurisdictions may impose cooling-off periods, mandatory refunds for misrepresentation, or other remedies we will honor when applicable.

If you believe a statutory right applies to your purchase, contact billing@nightstandlabs.com with your country of residence and order details.

9. How to request a refund or billing help

Email billing@nightstandlabs.com with:

1. The email address on your ImmersivePage account.
2. The date and amount of the charge.
3. The last four digits of the payment card (if known).
4. A short description of the issue.

We aim to respond within 3 business days. For account access or privacy questions, see hello@nightstandlabs.com or our Privacy Policy.

10. Changes to this policy

We may update this Refund Policy from time to time. Material changes will be reflected in the "Last updated" date and, where appropriate, communicated through the product or by email. Changes apply to new purchases after the effective date; the policy in effect at the time you subscribed governs that subscription period unless law requires otherwise.

11. Contact

• Billing & refunds: billing@nightstandlabs.com
• General support: hello@nightstandlabs.com
• Legal: legal@nightstandlabs.com